Privacy Policy

Data Collection

Ledger Bitcoin Recovery services gather personal data necessary for shared configuration guidance, business custody education, and multisig assistance while maintaining crypto security and privacy standards for users protecting private keys through hardware wallet solutions.

Shared setup data includes documentation access patterns, procedure engagement, and multisig wallet setup interaction supporting shared BTC wallet optimization. This data improves configuration documentation without accessing recovery phrases or private keys for cold wallet protection.

Business custody data includes corporate BTC custody documentation access, company wallet recovery resource engagement, and role-based access crypto interaction supporting business optimization. This data ensures proper guidance without accessing cryptographic secrets via USB-C or Bluetooth.

Multisig data includes multisig recovery BTC documentation access, collaborative wallet restore resource engagement, and signer verification interaction supporting multisig optimization. This data improves educational resources without exposing wallet information.

Support interaction data includes user-provided information during multi-user inquiries addressing key distribution strategy, recovery protocol coordination, authorization levels, compromised key protocol, M-of-N structure, and periodic audits guidance enabling accurate shared configuration response.

Visitor data comprises server logs including IP addresses, browser types, pages visited, timestamps, and referral sources supporting security monitoring and service optimization for all supported coins.

Cookies and Tracking Technologies

Ledger websites and applications employ cookies and similar technologies for functionality and analysis with user control over non-essential categories through consent management.

Essential cookies enable session management, security features, and multi-user resource processes via USB-C or Bluetooth connection. These cookies support proper configuration guidance operation and cannot be disabled without functionality impact.

Security cookies support fraud detection, suspicious activity monitoring, and attack protection for users seeking Ledger Bitcoin Recovery assistance with distributed seed copies and theft mitigation strategy guidance.

Analytics cookies collect anonymized usage data including guide engagement patterns, shared BTC wallet documentation rates, and joint custody crypto outcomes supporting improvement and optimization. Disabling through consent interfaces does not affect cold storage configuration functionality.

Preference cookies store language settings, regional preferences, and interface configurations for corporate BTC custody access and multisig recovery BTC guidance improving user experience.

Cookie consent preferences persist 13 months before renewal requirement per applicable regulations including GDPR. Users may modify preferences anytime.

Analytics and Performance Monitoring

Ledger Bitcoin Recovery employs analytics understanding multi-user research patterns while maintaining privacy through aggregation and anonymization preventing individual identification.

Shared setup analytics track anonymous patterns of shared BTC wallet documentation access, joint custody crypto completion rates, and multisig wallet setup engagement improving documentation without individual activity tracking.

Business analytics aggregate anonymous patterns of corporate BTC custody analysis access, company wallet recovery documentation engagement, and documented workflows guidance usage supporting role-based access crypto optimization and compliance checks improvement unlike Trezor or KeepKey business analytics.

Multisig analytics monitor multisig recovery BTC documentation access, collaborative wallet restore engagement, and M-of-N structure resolution usage supporting minimum signatures required optimization for crypto security.

Analytics data retention follows 26-month rolling period per development cycles and regulatory requirements. Aggregated trend data archives afterward while raw event data undergoes permanent deletion.

Third-Party Tools and Services

Ledger Bitcoin Recovery integrates third-party services for specific functions with data sharing governed by respective privacy policies and data processing agreements ensuring private keys security protection.

Business service partners including enterprise custody solutions receive referral traffic information for multi-device setup and secure storage products operating independently from Ledger.

Multisig infrastructure partners providing collaborative signing solutions receive referral traffic information for threshold signing and coordinated restore products operating independently from Ledger.

Cloud infrastructure providers host documentation and support systems under data processing agreements requiring compliance with data protection regulations for emergency transfer procedure documentation and periodic audits guidance.

Data Security

Ledger Bitcoin Recovery implements comprehensive technical and organizational security measures protecting user data throughout collection, processing, and storage supporting shared BTC wallet and multisig recovery BTC guidance.

Security measures include TLS 1.3 encryption for transmission, secure element protection preventing private key breach, cryptographic verification ensuring resource integrity, key distribution strategy documentation, recovery protocol coordination guidance, role separation procedures, distributed seed copies management, threshold signing configuration, signer collaboration procedures, transaction approval workflows, avoid single point failure strategies, redundancy strategy recommendations, multi-device setup guidance, department control documentation, internal procedures templates, documented workflows standards, authorization levels configuration, compliance checks requirements, secure storage recommendations, compromised key protocol procedures, emergency transfer procedure documentation, M-of-N structure configuration, key reconstruction process guidance, distributed risk model analysis, theft mitigation strategy implementation, signer verification procedures, coordinated restore workflows, secure communication recommendations, periodic audits scheduling, employee access controls, regular third-party security audits, and incident response procedures.

We never ask for your recovery phrase or private keys. The Ledger architecture ensures recovery phrases and private keys exist exclusively within hardware wallet secure elements and user-controlled physical backups, isolated from connected systems including Ledger Live, computers, and infrastructure. These secrets never transmit to servers, applications, or third parties during multi-user guidance via USB-C or Bluetooth. Requests for phrases or keys through any channel represent phishing attempts requiring immediate official channel reporting following scam prevention guidance.

Data Retention

Ledger Bitcoin Recovery retains personal data for durations fulfilling stated purposes with appropriate deletion schedules per legal requirements and operational needs supporting role-based access crypto documentation and collaborative wallet restore guidance.

Documentation access logs retain 90 days supporting guide optimization and key distribution strategy compliance monitoring before permanent deletion. Configuration records retain 18 months supporting shared BTC wallet tracking and corporate BTC custody documentation verification.

Support tickets retain 3 years following last interaction supporting service quality and resolution for signer collaboration assistance and distributed risk model guidance. Cookie consent records follow 13-month retention per regulatory guidelines.

Data deletion requests subject to legal requirements submit through support portal requiring identity verification preventing unauthorized access to Ledger Bitcoin Recovery records or multisig recovery BTC guidance history.

User Rights

Jurisdiction-dependent rights include data access, inaccurate data correction, deletion subject to requirements, processing restriction, data portability, legitimate interest objection, and consent withdrawal without affecting prior processing legality.

Rights requests submit through support.ledger.com designated privacy categories. Identity verification may precede processing confirming requester authority. Responses provide within 30 days or shorter per applicable law including GDPR requirements.

International Transfers

International data transfers for processing by providers outside user jurisdiction including documentation hosting and verification systems receive protection through Standard Contractual Clauses, adequacy decisions, and binding corporate rules where applicable.

Children Privacy

Ledger services do not direct toward individuals under 18 years. Minor personal data collection does not knowingly occur during cold wallet multi-user support through Ledger Bitcoin Recovery or collaborative wallet restore channels with prompt deletion upon discovery.

Policy Changes

Policy updates may reflect data handling changes, service capabilities, or regulatory requirements with material changes communicated through application interfaces, website notices, email, or direct communication for backup allocation and incident response plan systems.

Privacy Inquiries

Privacy questions direct to support.ledger.com using privacy category for specialized handling with priority response within applicable regulatory timeframes. General multi-user support regarding access management, recovery coordination, or security advantages visit Contact page.